Privacy policy

At Hex & Spurs Vintage, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, place an order, or interact with us in any way.

What Information We Collect

When you visit our site, create an account, or make a purchase, we collect the following information:

  • Personal Identification Information: Name, email address, shipping address, billing address, and phone number.

  • Payment Information: Credit card details or other payment methods (processed securely via third-party payment processors).

  • Technical Data: Your IP address, browser type, and device information for website optimization and analytics.

  • Order History & Preferences: Details of your past purchases and any preferences you’ve shared with us.

How We Use Your Information

We use the information we collect to ensure a smooth and magical shopping experience. Specifically, your data is used for:

  • Order Processing: To fulfill and ship your orders, send order confirmations, and provide updates on delivery.

  • Customer Service: To respond to inquiries, manage returns or exchanges, and offer personalized shopping assistance.

  • Marketing: To send you special offers, updates, and promotions (only if you’ve opted in to receive them).

  • Website Improvement: To optimize our website’s performance, enhance the user experience, and ensure the site runs smoothly.

Sharing Your Information

We respect your privacy and will never sell or trade your personal information. However, we may share your data in the following instances:

  • Service Providers: We work with trusted third parties to process payments, ship orders, and provide other necessary services. These providers are bound by data protection obligations and cannot use your information for their own purposes.

  • Legal Obligations: We may disclose your data if required by law or to protect our rights, privacy, safety, or property.

How We Protect Your Data

We take the security of your personal data seriously and use industry-standard security measures to protect it. Our website uses SSL encryption to safeguard your information during transactions. Payment information is processed securely by third-party payment processors and is not stored on our servers.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Your Rights

You have the right to:

  • Access Your Information: Request a copy of the personal data we hold about you.

  • Update Your Information: Correct any inaccuracies in your personal details.

  • Request Deletion: Ask us to delete your personal information, except where we are required to retain it by law.

  • Opt-Out of Marketing: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us at [your email address]. We will respond to your request within 30 days.

Cookies

Our website uses cookies to improve your shopping experience and track analytics. Cookies are small data files stored on your browser. They help us remember your preferences, understand how you interact with our site, and enhance website performance.

You can control cookie settings in your browser, and you may choose to delete or disable them. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, such as payment gateways or social media platforms. These websites have their own privacy policies, and we are not responsible for their practices. Please review their policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on our website, and the changes will take effect immediately.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, feel free to contact us at:

Email: howdy@hexandspursvintage.com

We are committed to ensuring your privacy is protected and your experience with Hex & Spurs Vintage is as secure and enchanted as possible.